Look around at the brands that have stood the test of time. If you look closely, you’ll see that successful ones have found a way to adapt to the modern world – whether that be digital applications of their identities, adapting to changing consumer lifestyles and needs or finding better ways to build a mousetrap.
Every year companies invest thousands if not millions of dollars in developing great branding (aka advertising) but seldom do they invest in the internal brand. Moreover, the creation of remarkable guest experiences has practically become a religion in any industry. The THING that makes each of our brand experiences unique is our team members. They are the faces of our organizations and can set us apart from the competition.
Now is the time to invest in genuine connections with our guests, relationships so strong they will come to our defense and support even when we may be at fault. We need to invest in a love affair with our customers. As casino marketers, we know guests like us (because their play tells us so), or do we? Given a choice of two brands offering nearly identical offerings – say, two casinos, which would you choose? The selection might be as simple as the location for guests who are not in love with us.
Great marketers are using the brand laddering technique to create brands that will live in the hearts of their target audience because of a strong emotional connection. This is a great tool for casino marketers to adopt.
Proven and low-cost casino marketing tactics to increase revenue by creating visits and engagement. Plus, tips to measure and grow from some of the best casino marketing experts around.
Casino marketing requires different strategies than those employed by traditional brick-and-mortar storefronts. Listen to some useful tips on Drivetime Marketing.
The last few years have likely spotlighted brands as more than a great logo. Whether good or bad, brands have certainly grown into their voices. Here are some easy tools you can use to workshop your current situation and your vision for the future.
For many, Mardi Gras would not be the same without the rituals that connect them to the season. Without those small cues, it would never truly be Mardi Gras.
With brand love, guests will spend more time and money with you, improving the ROI on marketing programs. Ad recall and brand tracking scores may increase. Guests will be invested in our success at a profound level.
Across the US casino marketers are seeing new faces and we need to reconsider all assumptions as we attempt to attract today’s changing customers.
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