Are your emails building relationships—or just adding to the noise?
In this episode of Drivetime Marketing, Julia Carcamo sits down with email expert Andrew Kordek to fix what’s broken in casino email strategy.
From welcome messages to send frequency, they unpack how to stop overwhelming players and start delivering real value.
If you’ve ever hit “send” and hoped for the best, this one’s for you.
Your website shouldn’t just list restaurant hours and promotions — it should welcome guests, guide their experience, and grow loyalty. Yet many casino websites are outdated, static, and actively costing business. In this post, we explore what a modern casino website should really do — and how it can become your hardest-working host. From AI-readiness to frictionless signups, see how small changes can drive big results.
Most regional casino loyalty programs are stuck in point-based transactional thinking—failing to build the emotional loyalty that drives true revenue growth. In this feature, we explore how reframing your players club as a brand experience can unlock stronger guest connections, higher retention, and greater long-term value. You’ll discover actionable tactics rooted in behavioral psychology, plus affordable innovations that deliver outsized impact—even on limited budgets. If you’re ready to go beyond comps and status tiers, this is your blueprint for a loyalty transformation.
Hispanic marketing in casinos isn’t about translating ads—it’s about translating the welcome. Josh LeDuff (former VP of Marketing at Pala, now CMO at Full House Resorts) breaks down what really drives loyalty: Staffing that speaks the language—hosts and frontline team...
Casino marketing has always been about offers and rewards — but what if the real secret to loyalty is fan behavior? In this episode of my video podcast, I sat down with Dan Kustelski, CEO of Chalkline Sports, to explore how casino marketers can take a page from the...
The best casino marketing teams in the country are learning how to build better strategy, deepen loyalty, and elevate their direct and digital marketing efforts—without adding headcount. If you’re still reacting to market shifts instead of anticipating them, you’re already behind. This is your roadmap to marketing that compounds, not just reacts.
If you’re still leaning heavily on promotions to drive traffic, you’re not alone — but there’s a more sustainable strategy. This article explores how aligning your marketing with your brand purpose can create deeper guest loyalty (even in saturated markets), unite your internal team around a shared goal, make your marketing calendar more strategic, and strengthen your competitive position without needing bigger budgets. Think of this as your blueprint for a casino marketing strategy that isn’t just reactive — it’s built to last.
Casinos have long excelled at using analytics for reinvestment, but too often the data story ends there. The truth is, advertising, promotions, and digital campaigns are where guesswork still costs marketing teams time and money. In this post, we’ll explore how to apply the same rigor used in reinvestment to these areas—helping you stretch budgets, prove ROI, and make smarter marketing decisions. If you’re ready to move from gut feel to growth, this is where to start.
Guests are spending over seven hours a day on their phones—and that screen time shapes every decision they make about where to play, stay, and stay loyal. While national brands are investing millions in seamless mobile experiences, regional casinos still have an edge: they know their players better. This post breaks down the strategies that turn mobile touchpoints into loyalty engines and keep your best guests from defecting. The difference between being mobile-ready and being mobile-smart is costing you more than you think.