Your database is a valuable tool that can help you optimize customer visits, but did you know you can also use it to optimize your media plan and reach your target audience more effectively? By leveraging the data you have on hand, you can make informed decisions about where to allocate your resources and how to craft your messaging for maximum impact.
Engagement has to be more than a thumbs up or star. What happens next? How do we maintain a cycle of engagement so that it is continuous? How do we engage with our customers and related audiences in a manner that always keeps our brand top of mind, always and continuously?
Building and maintaining a strong brand takes many moving parts to go from consideration to implementation, and can often start with the simplest of statements mentioned in a meeting. However, with careful planning and attention to detail, the benefits can be great.
We have all heard of and or experienced brands with memorable, talkable experiences. Disney, Chewy, Chick-fil-A and Zappos. The list (actually) goes on. Large or small, your company CAN create great memorable experiences, and there are lessons to be learned all around us. You cannot afford not to because your brand will not endure if the guest experience is not worth talking about positively (and sharing with others).
Large or small brands can find themselves with sizable brand-defining moments. These moments are opportunities to recognize the most genuine parts of our brands and to consider how our brands influence the lives of stakeholders.
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