Are you Creating Loyalty or Frequency?
Casino player’s card programs may be building offer loyalty rather than brand loyalty. Here’s how to do it right.
What is the Essence of Your Brand?
By Madeline Gordon You may not realize it, but you are constantly building your personal brand. The style of golf you play, the way you carry yourself and the quality of your interactions with others all work to establish the persona that becomes your unique brand. So...
Modern Marketing Then and Now
I am often reminded of how long I’ve worked in the marketing field. After I get over the shock of realization, I realize how different marketing is now compared to yesterday. When I started, I really just worried about advertising and PR. Because I...Episode 1: Building a Brand Through Service and Hospitality
For our first Drivetime Marketing episode, we’re joined by Jim White, vice president of customer experience at Symphony Post Acute Network.
After spending 26 years in the hospitality industry, Jim was recruited to join Symphony to construct a customer experience program modeled around the hospitality industry for the network’s nursing facilities and newly constructed medical resorts.
Brand Marketing Is About Creating Love
Developing and breathing life into a brand requires passion. Keeping that brand alive requires love. Much like two people promise to love each other for a lifetime, you hope customers and guests will do the same with your brand.
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